Shipping & Delivery Policy

1. Shipping Availability

•Quikdu currently delivers orders across serviceable locations in India.
•Delivery availability depends on the serviceability of the customer's PIN code and the delivery partner's network.
•Orders can only be delivered to locations that are serviceable by Quikdu's logistics partners.

2. Delivery Charges

•Quikdu may provide free delivery or charge a delivery fee depending on the order, location, promotion, or applicable offer.
•Applicable delivery charges, if any, will be displayed during checkout before the customer completes the payment.
•Delivery charges may vary depending on the delivery location, order value, package characteristics, and applicable logistics charges.

Applicable delivery charges, if any, will be displayed before the order is placed.

3. Order Tracking

•Customers can track their Quikdu order using the AWB (Air Waybill) number provided after the order is shipped.
•Customers can also track their order from the Order Details page on the Quikdu website.
•Orders can be tracked through the Quikdu mobile application.
•Where applicable, customers may track shipments through the delivery partner's official tracking portal using the AWB number.
•Customers can also contact Quikdu through WhatsApp at +91 96646 83631 for order tracking assistance.
•Tracking information may take some time to update after an order has been picked up or handed over to the delivery partner.

4. Order Processing & Dispatch

•Orders are processed after successful order confirmation and payment verification, where applicable.
•COD orders may be subject to confirmation or verification before processing.
•After processing, orders are packed and handed over to our logistics partner for delivery.
•Delivery timelines may vary depending on the destination, serviceability, logistics conditions, weather, holidays, and other circumstances.

5. Estimated Delivery Time

•Quikdu generally aims to deliver orders within the estimated delivery timeline displayed at checkout or communicated to the customer.
•Estimated delivery dates are indicative and are not guaranteed.
•Delivery may take longer due to operational delays, natural events, public holidays, high order volumes, remote locations, or other circumstances beyond Quikdu's reasonable control.

Delivery timelines shown by Quikdu are estimates and may vary depending on the destination and logistics conditions.

6. Delivery Attempts

•Our delivery partner may make multiple delivery attempts depending on its operational process.
•Customers should ensure that the provided delivery address, mobile number, and other contact information are accurate and complete.
•Customers should remain available or arrange for an authorized person to receive the order.
•If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the order, or other customer-related reasons, the order may be returned to the sender.

7. OTP Verification for Delivery

•For certain orders, Delivery partner may require an OTP (One-Time Password) from the customer to verify and complete the delivery.
•The OTP may be sent to the mobile number registered with the order.
•Customers should provide the OTP to the authorized Delivery delivery executive only when they are receiving the order.
•Customers should not share delivery OTPs with unauthorized persons or before the order is physically received.
•If an OTP is required and the customer does not provide the required OTP, delivery may not be completed.

Important: Delhivery may require an OTP for certain orders to verify and complete delivery. Please share the OTP only with the authorized delivery executive when receiving your order.

8. Delivery Confirmation

•An order may be marked as delivered based on confirmation recorded by the logistics partner.
•Delivery confirmation may include OTP verification, delivery executive confirmation, delivery records, or other information captured by the logistics partner.
•Customers should check the package and its contents promptly after receiving the order.

9. Damaged, Missing or Incorrect Items

•Customers should inspect the package and products as soon as possible after delivery.
•Any damage, leakage, missing item, incorrect product, or other delivery-related issue should be reported to Quikdu Support as soon as possible.
•Customers may be required to provide the Order ID, photographs, packaging photographs, and an unboxing video where applicable.
•All claims are subject to verification and approval under Quikdu's Refund, Cancellation & Return Policy.

10. Customer Responsibility

•Customers are responsible for providing a correct and complete delivery address, PIN code, mobile number, and other required information.
•Quikdu is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.
•Customers are responsible for being available to receive the order or arranging for an authorized person to receive it.

11. Undelivered Orders

•If an order cannot be delivered after the applicable delivery attempts, it may be returned to Quikdu by the logistics partner.
•If the order is not delivered due to a failure attributable to Quikdu or its delivery partner, the customer may be eligible for a refund in accordance with Quikdu's Refund Policy.
•If the customer refuses or denies delivery, no refund will be processed in accordance with Quikdu's Refund, Cancellation & Return Policy.
•Applicable delivery charges may be deducted from an approved refund where permitted under the applicable policy.

12. Delivery Delays

•Delivery timelines are estimates and may be affected by circumstances outside Quikdu's control.
•These may include extreme weather, natural disasters, transportation disruptions, strikes, public holidays, government restrictions, high shipment volumes, technical issues, or logistics-partner delays.
•Customers may contact Quikdu Support if an order exceeds the estimated delivery timeline.

13. Logistics Partner

•Quikdu may use Delivery and other logistics partners for order pickup and delivery.
•The logistics partner may contact customers by phone, SMS, WhatsApp, or other available communication channels regarding delivery.
•Customers should follow legitimate delivery instructions provided by the logistics partner to complete delivery.

14. Policy Updates

•Quikdu reserves the right to modify or update this Shipping Policy from time to time.
•The latest version published on the Quikdu website will apply to orders placed after the effective date of the updated policy.