Grievance Redressal Policy

The details of the Company responsible for the Website and the contact information are provided below. You may contact us using the following details and we will be glad to assist you.

1. Legal Entity Name: Quikdu Solutions Private Limited
2. Corporate/Registerd Office: 310-Soham Arcade, Near Madhav Atriya, Ramnagar SO, Adajan Dn, Surat City, Gujarat 395009
3. Website Name: www.quikdu.com
4. Details of the Website: Quikdu – India’s Trusted Ayurveda Store

1. The Policy aims to address any Consumer complaints or issues through a well-defined mechanism to ensure maximum consumer satisfaction.
2. The Company ensures that all Consumers are treated fairly at all times and undertakes its best efforts to resolve grievances promptly, efficiently, and courteously.

1. At Quikdu, customer satisfaction is our top priority. You may contact us through our support channels or chat support available at https://www.quikdu.com/contact for assistance and resolution of your queries.
2. For the purpose of this Policy, “grievance” or “complaint” includes any dissatisfaction regarding products or services offered on the Website that requires resolution. However, it does not include:
   1. Complaints that are incomplete or not specific in nature.
   2. Communications in the nature of suggestions.
   3. Requests for guidance or general information.
3. The Company has designated a Grievance Officer responsible for handling complaints in a time-bound manner:
   1. Name: Sachin Suthar
   2. Email: grievance@quikdu.com
   3. Phone: 7990553465
4. Upon receiving a complaint via email or phone, the Consumer will receive an acknowledgment within 48 hours.
5. Each complaint will be assigned a unique tracking ID for status tracking.
6. The Grievance Officer will make best efforts to resolve complaints as quickly as possible, and in any case within 1 month from the date of receipt.
7. A grievance will be considered resolved and closed in the following cases:
   1. The Consumer accepts the response provided.
   2. The Consumer does not respond within 30 days of the Company’s response.
8. If the issue is not resolved satisfactorily, the Consumer may escalate the matter to the Nodal Officer (details below). A response will be provided within 7 business days of escalation.
9. Support services are operational from Monday to Saturday, 10:00 AM to 07:00 PM (excluding public holidays).

In accordance with applicable Consumer Protection laws, the Company has appointed a Nodal Officer responsible for ensuring compliance and handling escalated grievances.

1. Name: Ramila Luhar
2. Email: nodal-officer@quikdu.com
3. Phone: 9664683631

Before purchasing any goods or services from the Website, Consumers may request the following information from the seller:

1. Principal geographic address of headquarters and branches.
2. Name and details of the website.
3. Email address.
4. Any other information necessary for effective communication and dispute resolution.