Cancellation & Refund Policy

1. Order Cancellation

•Cancellation requests can be raised only if the order has not been processed.
•Cancellation requests can be submitted through Quikdu Chat Support, WhatsApp Support, or the Quikdu Contact Form.
•Once an order has been processed, packed, shipped, or handed over to the delivery partner, cancellation may not be possible.

2. Refund Eligibility

Refund may be issued when:

✓Order is not delivered due to a delivery failure attributable to Quikdu or its delivery partner.
✓Order is cancelled by Quikdu before successful delivery.
✓Any other refund specifically approved by Quikdu.

Refund will not be issued when:

✕Customer refuses or denies accepting the order.
✕Customer instructs the delivery executive not to deliver the order.
✕Customer is unavailable or repeatedly unreachable for delivery.
✕Customer provides an incorrect or incomplete delivery address.
✕Customer otherwise prevents successful delivery.

3. Delivery Fees

•Quikdu may provide delivery free of charge or charge a delivery fee depending on the order, location, promotion, or applicable offer.
•If a refund is approved for an order where delivery charges have been incurred, the applicable delivery fee may be deducted from the refundable amount.
•The customer will bear applicable delivery charges where such charges are non-refundable under this policy.

Applicable delivery charges may be deducted from an approved refund where applicable.

4. Refund Processing

Online Payment

Refund Method: Refunds may be processed through Razorpay or by Quikdu Solutions Private Limited, depending on the payment method and circumstances.

Processing Time: Within 7 working days

Charges: Any applicable payment gateway, transaction, or processing charges will be handled in accordance with Razorpay's applicable terms and policies.

Cash on Delivery (COD)

Refund Method: Verified customer bank account

Processing Time: Within 14 working days

• Customer must provide accurate bank account details.

5. Returns & Product Issues

Eligible Product Issues

Damaged product
Defective product
Incorrect product
Missing or incomplete product

Customer Requirements

•Order ID
•Product photographs
•Packaging photographs
•Unboxing video where applicable
•Description of the issue

Note: Submission of a return or refund request does not guarantee approval. Quikdu will review the request and determine the appropriate resolution.

6. Non-Refundable Situations

✕Customer refuses or denies delivery.
✕Customer provides an incorrect or incomplete address.
✕Customer is unavailable or unreachable for delivery.
✕Customer intentionally prevents delivery.
✕Order has been successfully delivered.
✕Cancellation is requested after order processing, packing, shipping, or dispatch.
✕Customer provides incorrect bank details for a COD refund.
✕Claim does not qualify under Quikdu's refund and return criteria.

7. Refund Review

•All refund requests are subject to verification by Quikdu.
•Quikdu may review order records, delivery attempts, delivery-partner records, customer communications, photographs, videos, and other relevant information.
•The final decision regarding refund eligibility will be made by Quikdu based on the circumstances of the order.

8. Customer Agreement

•By placing an order with Quikdu, the customer agrees to this Refund, Cancellation & Return Policy.
•Quikdu reserves the right to update this policy from time to time.